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Answers, before you need a tech

How service calls work, what the ticket statuses mean, and the fixes worth trying yourself first.

Service calls

How a visit works, what each status means, and how to follow along.

3 articles
Before you book

Quick checks worth trying, and how to pick the right kind of visit.

2 articles
Time and billing

What the clocks measure and how the bill is put together.

1 article
Your account

Signing in, your requests, and keeping your details current.

1 article

Every article

Service calls How to track your ticket

Look up any ticket with its number or the phone number on the account. No sign-in needed.
Service calls What each ticket status means

Pending, confirmed, in transit, arrived, working, completed - what changes at each step and which clock is running.
Service calls What to have ready before the tech arrives

Five minutes of preparation usually takes a chunk off the work clock.
Before you book Five things to try before you book a visit

About half of call-outs are solved by one of these. All are safe to try yourself.
Before you book On-site, remote, or drop-off: which to pick

Pick the wrong one and you pay for travel you did not need. Here is how they differ.
Time and billing How travel time and work time are billed

Two clocks, both visible on your ticket, and what happens to the estimate.
Your account Signing in and managing your requests

Where your tickets live, and what to do when you cannot get in.