On-site, remote, or drop-off: which to pick

You choose this when you file the request, and it can be changed before a technician sets out.

Remote

Best for software: malware, email that will not send, printer drivers, slow performance, account lockouts, program installs. Nothing is billed for travel. You need the machine to turn on and reach the internet.

On-site

Best for anything physical or networked: a machine that will not power on or boot, screen and keyboard damage, wiring, routers and access points, new machine setup, or several devices at once. Travel time is recorded separately from work time so you can see both.

Drop-off

Best for long jobs where nobody needs to stand over it: data recovery, a full reinstall, deep hardware work. There is no travel time, and you are not paying for a technician to wait while a drive clones.

Not sure?

Choose on-site and add a note. If it turns out to be solvable remotely, we will say so before anyone drives out.