Signing in and managing your requests
Where your tickets live, and what to do when you cannot get in.
Updated August 27, 2026
An account is not needed to look up a ticket, but it is needed to file one and to message the technician.
Your dashboard
After signing in, the dashboard lists every request you have filed with its current status. Opening one shows the full timeline, cost, attachments and the message thread.
Keeping your details right
Your profile holds the phone number and address used for on-site visits and for phone-number ticket lookup. If you move or change your number, update it there before your next request.
If you cannot sign in
Sign-in uses your email address, not a username. If the password will not work, contact us and we will reset it - include the email address on the account so we can find you.
Still stuck?
If this did not solve it, open a ticket and a technician will pick it up. You will get a ticket number and can watch the clock from there.