How to track your ticket
Look up any ticket with its number or the phone number on the account. No sign-in needed.
Updated August 27, 2026
Go to the ticket tracker and enter either:
- your ticket number - the digits from your confirmation email, for example
3fromINC-00003, or - the phone number on your account.
The tracker shows the current status, the timeline with timestamps, and the drive and work times once they exist.
Seeing everything, including messages
Signing in shows more than the public tracker: the full description, any files attached to the job, the cost, and the message thread where you can write back to the technician. Use the same email you filed the request with.
Still stuck?
If this did not solve it, open a ticket and a technician will pick it up. You will get a ticket number and can watch the clock from there.
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